• Agent Feedback and online coaching integrated
• Manage Customer Experience
• SaaS Web based solution
• Contact Effectiveness at a Glance
• Complete Workflow Process Support
• Simplified Processes Defined
• Real Time Performance Alerts
• Suite of Reports
• Unlimited Evaluation Forms
• Trend and Status Report
• Intelligent, customizable evaluation forms
• PCI and Recording Encryption
• Centralized administration and reporting
• Advance Search options
• Customizable Evaluations
• Flexible Scoring
• Online dispute resolution process
• Agent acknowledgement through e-signature
• Distinctive Role based Access
• Attach Call to Evaluation
• Real Time Reporting
• Agent acknowledgement through e-signature
• 5 Levels of Reporting

QEval is fully hosted solution on our high end servers. We understand the importance of information and access to data when it comes to the quality parameters being assessed. ETS has invested heavily on the infrastructure and high speed internet connectivity to see that we have almost zero downtime. All the redundancies are taken care with a backup plan to ensure that we have 100% uptime.