Etech Global Services ICE email management software is an intelligent and comprehensive software solution that addresses complicated day to day customer service needs via Email. It has a rule-based system that automatically distributes emails, a built-in intelligence response system, and has extensive reports to support operations.
With ICE email and ICE chat seamlessly integrated, this allows our customers to choose a combination of the two, or select which method best suits their customer base.
ICE email management software is loaded with all the features that are needed to manage and configure a large volume of incoming emails. Our email management tool has a proven system that can be scaled anytime to handle multiple responses and concurrent users. It allows the user to assign emails based on the skill level and categories like Customer Support, Sales, Billing, Technical Assistance, Enquiries, General Queries, and more.
ICE email management software is designed to boost the efficiency of your customer service department. The email management tool automatically detects spams, distributes emails, adds canned responses, and shows email history to track the complete communication, which reduces the time and efforts required to clear the inbox. The ICE email management software will help you to ensure that the relevant emails don’t get buried in the queue.
Auto Emails Distribution
Set Email limit for Agent
Email History
Archive Emails
Canned Responses
Predefine Email Templates
E-Ticket Status Options
Contact Management
Skill & Status based Folders to Manage Emails
Email Escalation to Supervisors
Service Levels (SLA)
Spam Detection
Convert Email to Tickets
E-Ticket Status Options
Real-time Email Monitoring
Escalation Email Management
Informative Reports
Quality Control Outbox
Real-time Dashboard
Remote Administration
User Group Management
Roles and Permission
IP Whitelist
Email Filtering
Servers (Supports IMAP & POP3)
Manage Service Levels
Manage Canned Response
Reports & Analytics
Let us help you build an effective customer engagement strategy.
