Etech Global Services 
Quality analysis is an ongoing process in the call center to guarantee that agents are delivering superior customer service. Thus, monitoring is essential to keep
Calibration sessions are beneficial to overall call center performance and should be done regularly. Through consistently calibration, campaign leaders, trainers, and quality monitoring team have
Etech Global Services offers BPO quality assurance services to increase sales and enhance customer satisfaction as well as gather important business intelligence. Quality Assurance is
A well-established Quality Assurance program ensures a higher level of customer satisfaction due to improved customer service, which can lead to greater profitability for a
Let us help you build an effective customer engagement strategy.
