Etech Global Services 
Proper call center quality monitoring is all about remaining consistent and identifying as well as resolving small problems before they turn into major problems that
Companies are always looking for effective and cost-efficient ways to improve their bottom line, and one of the best ways to do that is by
As technology advances and consumers rely more and more on the Internet to provide services and products, valuable data becomes more available to companies. It’s
We all know the importance of offering exceptional customer service and the countless benefits that result from doing that. Quality assurance is at the core
As every modern business knows, there is a strong correlation between success and customer service quality. If you fail to make an authentic connection with
There’s a huge difference between having a quality assurance system and getting the most out of it. For Call center quality assurance to be effective,
If your Call Center already maintains an effective Quality Assurance (QA) program you have a leg up on other companies who do not invest in
Quality assurance is the cornerstone of call center management practices. Optimizing QA practices increase agents’ efficiency, reduce wasteful spending, and enhance the quality of the
Any opportunity to improve call center operations is worth taking. Call monitoring and scorecards top the list. Call monitoring is a feature that allows you
Quality improvement is dependent upon a commitment to two things — to monitor customer interactions and to use those interaction evaluations within a performance improvement
Let us help you build an effective customer engagement strategy.
