Etech Global Services 
According to a Moxie Software study reported by eMarketer, 62% of respondents expect live chat customer service to be accessible on their mobile devices. Among
These days, customers no longer shop exclusively through brick-and-mortar stores; online retailers have changed the game, permanently. Likewise, customers no longer expect product support to
Exceptional customer service differentiates you from the other providers in the market. That differentiation is crucial because today’s customer is sophisticated and has more options
A pre-chat survey enables the collection of visitor information prior to the chat session beginning and quickly route the session to the agent most qualified
A great customer experience can enhance the value and length of the consumer and merchant relationship. Each product in a marketplace has to be a
If customer retention is a priority for growth this year, then you have to get serious about your customer experience. A priority for any customer
Giving and getting help via a live chat doesn’t have to be awkward. In fact, the experience can be an overwhelmingly pleasant one with the
If you look at monthly satisfaction rates for chats and tickets, satisfaction for a regular customer service chat is typically much higher than for a
As companies look for efficient ways to of offering excellent customer service with the challenges that face contact centers, self-service came into play to ease
Live chat is the latest trend that is used by companies to help their customers. Providing customer support through live chat should be done with
Let us help you build an effective customer engagement strategy.
