A product of Etech Global Services

Introducing a better way to acquire, engage and retain customers

Integrated Customer Engagement (ICE) offers a full suite of software for sales and customer service, with a CRM that rivals any in the marketplace. Helping you connect with your customers to grow revenue, accelerate sales and improve support

Start Free Trial

Engage your customers through a true customer experience

Our customer engagement products are robust,flexible, and scalable to meet the needs of any business, regardless of industry.

Selected tab:

hm-slider-01

Chat

Omnichannel CX

Chat Proactively

Click to call

Free Trial
ChatBot

24*7 Customer Interactions

Reduce Operational Costs

Fully Customizable

Request a Demo
Email

Intelligent Email Routing

Automated Custom Response

Customized SLAs

Free Trial

Engaging your website visitors with an innovative, customizable and configurable software solution

Integrated Customer Engagement delivers the best of both worlds in a simple, customer engagement solution. With its web-based platform and intuitive interface, ICE customer engagement solution offers value starting with the first customer interaction.

Industry Verticals

Be your customer’s shopping assistant whenever they visit your website. Drive interactive conversations with the combination of Artificial Intelligence (AI) + Human Intelligence (HI).

E-Commerce

Engage website visitors to schedule appointments for maintenance or service and respond to customer questions. Streamline communication with your customers and generate leads to run your business efficiently.

Automotive

Automate your customer interactions by deploying an intelligent ICE Chabot on your website. Resolve common, customer concerns through our bot and let your team focus on strategic actions.

BFSI

Deliver a personalized feel to your website visitors with ICE AI Chatbot. Customers can schedule or reschedule appointments, and more. ICE Chatbot will serve as their guide through your world of health and wellness.

Healthcare

Sell insurance directly through ICE Chatbot or instantly connect to guide brokers, agents and internal stakeholders to provide quick insurance solutions.

Insurance

Increase your support time, gather critical customer insights and guide retailers, while delivering an effortless superior consumer and supplier satisfaction, with ICE Chatbot.

FMCG

Drive your business through ICE AI Chatbot. Provide quick responses to customer questions, process order amendments, track shipments and much more!

Logistics

Be available to your customers 24/7 and redefine their shopping experience. Update them on order processing, order tracking, and product notifications, giving your customers a positive experience while increasing your sales.

Retail

Automate responses for common technology support concerns through ICE AI Chatbot. Design troubleshooting workflows and help your customers resolve their issues.

Technology

Streamline daily communications and ensure quick resolutions to customer questions for support and services. Gain valuable competitor insights through ICE Chatbot.

Telecom

Guide website visitors with ICE Chatbot, using their own preferences to find the best travel plan that fits their needs.

Travel & Hospitality

Leverage data analytics to resolve complaints. Instantly respond to customer questions about their bills and services.

Utilities

Slide 1

How ICE Chat helped a healthcare company

The client is a leading US organization dealing in healthcare sector thereby managing to grasp attention of the relevant audience to its brand websites every month. The customers registering with the website encountered a constant issue of slow response from the agents over the phone. The client soon realized the need of integrating live chat to their website for better assistance to the customer thereby boosting up the responses from agent. The client was in dire need to adapt a real-time online engagement strategy.

Download Case Study

Slide 2

How ICE Email helped a telecom company

Renowned to be the world’s leading retailer of telecom services, this company owns multiple individual businesses. Further, the company holds sound proficiency and experience in the same field but the gauge of operations proved out to be complex and costly to deliver steady responses to the rapidly growing customer inquiries. On an account, the email support team was receiving over 7,000 customer inquiries through email every month. However, only 4,900 emails could be responded within 48 hours. The goal of the client was to respond more mails within short time period.

Download Case Study

Slide 2 – copy

How ICE Email helped a event management company

The client is the largest event organizer in the US known to buy and sell live event tickets through classified ads. The company never compromises with its serious customer service. The agents of the company are allowed to avail all the possible means to ensure that customers experience prompt service from ticket purchase to delivery. With its team of over 120 members and generating millions of sales annually, the client receives extensive questions per day from to manage their ticket inventory of its members inside the platform. Consequently, the customer satisfaction level of the client reduced to 81%, after receiving the volume of these many questions.

Download Case Study

Start Using ICE Products For Your Business

Client Testimonials

Smarter solutions are need of the hour and for us, Convenience and Time are true essence to the customer service. We strive to give the best to our customers for their comfort. ICE Chat and Email has been instrumental in providing thorough customer service. Our communication with customer has been completely supported with ICE and it has been a great help.

Client, Travel Industry,

US

ICE Email has been deployed on 15 nodes at our workplace and it has been a great software tool. Our day to day customer service tasks are just incomplete without this ICE Email software. It helps us to get to know in depth customer communication and responses exchanged. With ICE Email alerts, we have never missed to respond to our customers.

Leading Bank,

Canada & US

We run a charitable organization and our goal is to help the needy to overcome their physical challenges. Our website visitors have many queries before they would want to associate with us for any kind of charity work or donations. ICE Chat is set up on our website and it has been great software for us to address the queries of our visitors instantly.

NGO,

India

Become An Affiliate

EnterICE Affiliate Program is your chance to start making some serious money online. Get recurring payments for customers you refer.

Integrated Customer Engagement’s Affiliate Program is your opportunity to begin profiting online. We’re a leading customer engagement platform for quickly developing online business advertising. Partner with us to earn a recurring commission every month and ask about our offering for those who close ten customers!

A product of Etech Global Services

Introducing a better way to acquire, engage and retain customers

Engage your customers through a true customer experience

Chat

ChatBot

Email

Engaging your website visitors with an innovative, customizable and configurable software solution

Industry Verticals

E-Commerce

Automotive

BFSI

Healthcare

Insurance

FMCG

Logistics

Retail

Technology

Telecom

Travel & Hospitality

Utilities

How ICE Chat helped a healthcare company

Start Using ICE Products For Your Business​

Client Testimonials

Client, Travel Industry,

Leading Bank,

NGO,

Become An Affiliate

Request a Demo

Start Using ICE Products For Your Business