A product of Etech Global Services

Introducing a better way to acquire, engage and retain customers

Integrated Customer Engagement (ICE) offers a full suite of software for sales and customer service, with a CRM that rivals any in the marketplace. Helping you connect with your customers to grow revenue, accelerate sales and improve support

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Engage your customers through a true customer experience

Our customer engagement products are robust,flexible, and scalable to meet the needs of any business, regardless of industry.

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Chat

Omnichannel CX

Chat Proactively

Click to call

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ChatBot

24*7 Customer Interactions

Reduce Operational Costs

Fully Customizable

Request a Demo

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Email

Intelligent Email Routing

Automated Custom Response

Customized SLAs

Free Trial

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Chat

Omnichannel CX

Chat Proactively

Click to call

Free Trial
ChatBot

24*7 Customer Interactions

Reduce Operational Costs

Fully Customizable

Request a Demo
Email

Intelligent Email Routing

Automated Custom Response

Customized SLAs

Free Trial

Engaging your website visitors with an innovative, customizable and configurable software solution

Integrated Customer Engagement delivers the best of both worlds in a simple, customer engagement solution. With its web-based platform and intuitive interface, ICE customer engagement solution offers value starting with the first customer interaction.

Industry Verticals

Drive your business through ICE AI Chatbot. Provide quick responses to customer questions, process order amendments, track shipments and much more!

Logistics

Be available to your customers 24/7 and redefine their shopping experience. Update them on order processing, order tracking, and product notifications, giving your customers a positive experience while increasing your sales.

Retail

Automate responses for common technology support concerns through ICE AI Chatbot. Design troubleshooting workflows and help your customers resolve their issues.

Technology

Streamline daily communications and ensure quick resolutions to customer questions for support and services. Gain valuable competitor insights through ICE Chatbot.

Telecom

Guide website visitors with ICE Chatbot, using their own preferences to find the best travel plan that fits their needs.

Travel & Hospitality

Leverage data analytics to resolve complaints. Instantly respond to customer questions about their bills and services.

Utilities

Be your customer’s shopping assistant whenever they visit your website. Drive interactive conversations with the combination of Artificial Intelligence (AI) + Human Intelligence (HI).

E-Commerce

Engage website visitors to schedule appointments for maintenance or service and respond to customer questions. Streamline communication with your customers and generate leads to run your business efficiently.

Automotive

Automate your customer interactions by deploying an intelligent ICE Chabot on your website. Resolve common, customer concerns through our bot and let your team focus on strategic actions.

BFSI

Deliver a personalized feel to your website visitors with ICE AI Chatbot. Customers can schedule or reschedule appointments, and more. ICE Chatbot will serve as their guide through your world of health and wellness.

Healthcare

Sell insurance directly through ICE Chatbot or instantly connect to guide brokers, agents and internal stakeholders to provide quick insurance solutions.

Insurance

Increase your support time, gather critical customer insights and guide retailers, while delivering an effortless superior consumer and supplier satisfaction, with ICE Chatbot.