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A product of  Etech Global Services  Etech Global Services

Introducing a better way to acquire, engage and retain customers

Integrated Customer Engagement (ICE) offers a full suite of software for sales and customer service, with a CRM that rivals any in the marketplace. Helping you connect with your customers to grow revenue, accelerate sales and improve support

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Engage your customers through a true customer experience

Our customer engagement products are robust,flexible, and scalable to meet the needs of any business, regardless of industry.

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  • chat

    Chat

    Omnichannel CX

    Chat Proactively

    Click to call

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  • chatbot

    ChatBot

    24*7 Customer Interactions

    Reduce Operational Costs

    Fully Customizable

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Engaging your website visitors with an innovative, customizable and configurable software solution

Integrated Customer Engagement delivers the best of both worlds in a simple, customer engagement solution. With its web-based platform and intuitive interface, ICE customer engagement solution offers value starting with the first customer interaction.

Seamless user interface and user experience

Extended support available for 24/7

Highly secure interface which gains the trust of your customers

Easy to integrate and use with multiple user roles and features

Industry Verticals

Slide 1

How ICE Chat helped a healthcare company

The client is a leading US organization dealing in healthcare sector thereby managing to grasp attention of the relevant audience to its brand websites every month. The customers registering with the website encountered a constant issue of slow response from the agents over the phone. The client soon realized the need of integrating live chat to their website for better assistance to the customer thereby boosting up the responses from agent. The client was in dire need to adapt a real-time online engagement strategy.

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Slide 2

How ICE Email helped a telecom company

Renowned to be the world’s leading retailer of telecom services, this company owns multiple individual businesses. Further, the company holds sound proficiency and experience in the same field but the gauge of operations proved out to be complex and costly to deliver steady responses to the rapidly growing customer inquiries. On an account, the email support team was receiving over 7,000 customer inquiries through email every month. However, only 4,900 emails could be responded within 48 hours. The goal of the client was to respond more mails within short time period.

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Slide 2 – copy
email-event-ment

How ICE Email helped a event management company

The client is the largest event organizer in the US known to buy and sell live event tickets through classified ads. The company never compromises with its serious customer service. The agents of the company are allowed to avail all the possible means to ensure that customers experience prompt service from ticket purchase to delivery. With its team of over 120 members and generating millions of sales annually, the client receives extensive questions per day from to manage their ticket inventory of its members inside the platform. Consequently, the customer satisfaction level of the client reduced to 81%, after receiving the volume of these many questions.

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Client Testimonials

Smarter solutions are need of the hour and for us, Convenience and Time are true essence to the customer service. We strive to give the best to our customers for their comfort. ICE Chat and Email has been instrumental in providing thorough customer service. Our communication with customer has been completely supported with ICE and it has been a great help.
Client, Travel Industry,
Client, Travel Industry, US
ICE Email has been deployed on 15 nodes at our workplace and it has been a great software tool. Our day to day customer service tasks are just incomplete without this ICE Email software. It helps us to get to know in depth customer communication and responses exchanged. With ICE Email alerts, we have never missed to respond to our customers.
Leading Bank,
Leading Bank,Canada & US
We run a charitable organization and our goal is to help the needy to overcome their physical challenges. Our website visitors have many queries before they would want to associate with us for any kind of charity work or donations. ICE Chat is set up on our website and it has been great software for us to address the queries of our visitors instantly.
NGO,
NGO,India
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EnterICE Affiliate Program is your chance to start making some serious money online. Get recurring payments for customers you refer.

 

Integrated Customer Engagement’s Affiliate Program is your opportunity to begin profiting online. We’re a leading customer engagement platform for quickly developing online business advertising. Partner with us to earn a recurring commission every month and ask about our offering for those who close ten customers!

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